Returns & Shipping
The Sprinkle Co cannot accept returns of purchases due to food safety regulations. Every packet of sprinkles we sell are inspected and leave our premises in premium condition. If you have an issue with your purchase, please contact us as soon as possible via email at firstname.lastname@example.org so we can assist you.
The Sprinkle Co use Australia Post (Parcel Post) for our metro, interstate and country shipping options, depending on location of delivery. Your order will be shipped in an appropriate sized cardboard box, along with wrapping for the safety of your sprinkles!
- We aim to process your order within 1-2 business days.
- Your sprinkles will be posted within that time frame. (This time is not included in the postage time frame, this is additional)
- Please allow between 2 - 7 business days for your parcel to arrive (This does NOT include weekends).
- Remote areas may take longer. If you require your sprinkles sooner, choose Express Postage at the checkout.
Standard Parcel Post - Calculate postage and delivery times from the following Australia Post link
NB : Our FROM Post Code is 6164
Express Post - Please refer to the direct link on the Australia Post Website below.
NB : Our FROM Post Code is 6164 (Perth CBD)
You will be given a tracking number with your purchase. Please use this number to track your parcel for delivery and contact the service provider if your order does not arrive in a timely fashion!
Track your Parcel HERE
StarTrack Courier Service - We also have a StarTrack premium courier service option in the checkout. Please note that StarTrack is owned and operated by and within the Australia Post network. The courier service is quicker than using the regular or express post options - the StarTrack service will aim to get your parcel delivered within 1-3 days. It will be sent with an "Authority to Leave in a safe place". Please note that your order will still take 1-2 business days to process once placed online.
We also offer a local pick up service (No shop front) - choose the Local Pickup option from the drop down box during checkout and we can be in touch to confirm a time. We are located in Success & Hammond Park, Western Australia 6164.
Please consider the delivery address for your sprinkles. They contain items (including chocolate) that will melt in warm conditions, and we would be so disappointed to hear that your package did not arrive in the same lovely state as we sent them.
Unfortunately we do not offer international shipping at this time.